For when you may have to troubleshoot network issues, or browser-related problems it can be helpful to clear your browser’s cache and cookies; read on for a handy guide to clearing your browser’s cache and cookies.
Be aware that by clearing your browsing data, you may lose the following;
- Saved Password
- Address bar autocomplete
- Auto-login saved data
Desktop Browsers
Windows
Google Chrome:
1. On your computer, open Chrome.
2. Click on Customize and Control on the top right (shown as 3 vertical dots).
3. Select History, and select History again from the list.
4. Click on Clear browsing data.
5. Select All time for the time range, tick Cookies and other site data and Cached images and files.
a. You do not need to clear your browsing history.
b. If you clear Cookies and other site data, you will be signed out of most websites requiring your credentials to log back in.
6. Select Clear data, and then restart Chrome.
Firefox:
1. Click on Menu on the top right (shown as 3 bars) and choose Options.
2. Select Privacy & Security.
3. Under the Cookies and Site Data header, click Clear Data.
4. Select Cookies and Site Data and Cached Web Content then click Clear; you will need to click Clear Now to confirm.
a. Clearing all cookies and site data will log you out of any websites and you will need to log in again with your credentials.
5. Restart Firefox.
Microsoft Edge:
1. Open Edge.
2. Click the settings icon (top right, shown as 3 horizontal dots) and select Settings.
3. Select Privacy, search, and services and click Choose what to clear.
4. Choose All time from the dropdown, ensuring only Cookies and other site data and Cached images and files are selected; then click Clear now.
a. If you are logged in with a Microsoft account, this will clear data from all devices logged in with that account. Sign out first if you only wish to clear data from this device.
5. Exit all browser windows and re-open the browser.
Opera:
1. Open Opera.
2. Select the cog icon from the left-hand menu to open Settings.
3. Under Privacy and security, click Clear browsing data.Select All Time from the Time range, and have Cookies and other site data and Cached images and files selected; then click Clear data.Exit all browser windows and re-open the browser.
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Mac
Safari:
1. Open Safari.
2. Click on Safari on the top left, then open Preferences.
3. Select Advanced from the tabs, and then tick the box Show Develop menu in menu bar; close Preferences.
4. Select Develop in the safari menu and select Empty Caches.
5. Next, click on Safari on the top left, then open Preferences.
6. This time, select Privacy > Manage Website Data and then Remove All; click Remove Now to complete.
a. If you remove website data, you will need to log back in to the site with your credentials.
Safari 8 and older:
1. Click on Safari, to open the menu and select Clear History... or Clear History and Website Data....
2. Select the maximum time range, and then click Clear History.
3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
4. Re-open browser.
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Mobile Browsers
Android
Chrome:
1. On your Android phone or tablet, open the Chrome app.
2. Tap on More on the top right (shown as 3 vertical dots).
3. Select History and tap on Clear browsing data.
4. Select All time as the time range.
5. Tick the Cookies and site data and Cached images and files.
6. Tap on Clear data.
7. Restart Chrome.
Other browsers:
Steps may vary depending on your iteration of the Android OS.
1. Go to Settings and choose Apps or Application Manager.
2. Ensure it displays All applications.
3. In the list of installed apps, find and tap your web browser. Tap Clear Cache.
4. Exit/quit all browser windows and re-open the browser.
iOS
Safari:
1. Open your Settings > Safari.
2. Scroll all the way down and select Clear History and Website Data.
3. Tap Clear History and Data and confirm.
4. Exit/quit all browser windows and re-open the browser.
Now that you can clear your browser’s cache and cookies, perhaps if you come across a login problem, you should consider clearing your browser cache.
